Content Review Analyst
Kuala Lumpur, Malaysia based
The Content Review Analyst will implement our clients’ Content moderation strategy, monitoring and moderating content to ensure a safe and fun online environment. The role coordinates with internal and external decision makers to support the mission of ensuring a safe and fun environment while providing excellent customer service to cultivate a strong brand presence in the market place.
DUTIES AND RESPONSIBILITIES:
? Understand client policies and guidelines
? Make decisions according to the defined policies and procedures
? Identify improvement opportunities in work flow and suggest solutions
? Interface effectively with other internal and Client teams
? Have the ability to interpret and apply complex policies to content and apply without bias
? Minimum 1 year of working experience (preferably in a multinational environment)
? Detail orientation and client focus
? Passionate about the internet and online applications
? Willingness to accept feedback and quickly adapt
? Have the ability to deliver quality work in a fast paced environment
? Flexibility with constant changes, adaptable to learn new processes, concepts, and skills.
? Ability to work in a fast-paced work environment
? Content review experience preferred
? Demonstrates the ability to work as part of a team adding positive attitude and solid business acumen
? Ability to communicate in a dynamic environment throughout all management levels
Familiarity with navigating, searching, download, installing and uninstalling apps on a phone.
? Variable work schedule including work hours at night and weekends
Overtime may be required