Service Delivery Manager
Project Management / Site Engineers
Quess Global is a division of Quess Corp Limited, is a leading Global Integrated Business services provider operation in four broad segments: Global Technology Solutions , people and services , Integrated facilities management and industrials.
Headquartered in Bengaluru, we have a pan-India presence with 65 offices across 34 cities, as well as operations in North America, the Middle East and South East Asia.
As of December 31, 2016, we have over 158,000 employees across the globe. (BSE: 539978, NSE: QUESS) | http://www.quesscorp.com
QuessGlobal Malaysia SdnBhd, is located at Q Sentral Building KL Sentral, Kuala Lumpur, Malaysia. | http://www.quessapac.com
Roles and Responsibility
Requirement Title : Service Delivery Manager
Mode of Employment : Contract
No Of Months : 9
Location : Kuala Lampur
§ It is important that you have at least a tertiary level qualification in Engineering, Technology , IT, Computer science or Management field or hold a professional qualification from a recognized body, though extensive relevant experience may be considered in place of this
§ You are someone with a broad technical mindset and has some understanding of business requirements and operating model
§ Good Business Orientation and Cost Sensitiveness with ability to balance decisions between Automation/ People & Infrastructure Availability
§ For this role it is important for you to constantly have a customer mindset i.e. able to think and react in ways that will be beneficial or cause least disruption to our customers
§ You must be able to make sure resources are always available within your team to react to any issue at hand, and you must have the foresight in anticipating this.
§ You will need to be someone who has solid experience in managing IT Services
§ You have an appreciation for good service level and customer experience, whilst having the ability to anticipate and mitigate problems
§ You have the mindset to ‘take the lead’ and deliver on the mandate
§ More than 8 years working experience where at least 5 years working experience in Operations handling service operations or similar operational roles.
§ Technology Acumen: Understanding how the technical infrastructure supports the business